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FAQ

 

 

 

 

 

Delivery
Readiness for delivery
What to pay attention on with regard to delivery?
What are the delivery costs?
What are the delivery possibilities?
I live on the third floor. Is the furniture going to be carried up into my flat?
Do I have to sign papers when the delivery arrives?

 

Assemby
Which tools do I need to assemble a WOODLAND bunk bed?
What should I do with the packages?
Is it possible to assemble the bed in mirror-image?
Can I hang a climbing rope at the head or foot of the bed (short side)?

How do I find the construction manuals as quickly as possible within all these packages?

  Order
Simple and safe order from home
Order by fax
Orde by post / mail
Order by telephone
Does WOODLAND delivery abroad as well?
 

Mattresses
Why we do not use an adjustable mattress foundation?
Can I get another mattress size from WOODLAND?
Can I use the mattress which I already own for a WOODLAND bed?
Do I have to pay attention on a maximum overall height of a mattress?

 

Material
Low knot content!
What is the additional profit?
Pine or Beech?
Why we do not use Spruce wood?
What kind of advantages does untreated timber have?

 

Safety
Why is a sloping ladder not suitable for adventure beds?
GS- and Euro-Norm for loft and bunk bed being inadequate?
At which age is a WOODLAND bed suitable for my child?

 

 

 

Delivery


 

Readiness for delivery

Orders placed until 07.01.2018 can be delivered in the calendar week 4 beginning with 22.01.2018 in the UK (mainland) and other EU countries. Orders which are being placed afterwards will be delivered in the calendar week 8 beginning with 19.02.2018.

No matter in which way you place your order - just a few days after receiving your order placement we will send you an order confirmation in post/mail including the indication of delivery date / delivery week, list of items you have ordered, terms of payment and further important details. Additionally you will receive your order confirmation via E-Mail as PDF attachment.

On the order form must fill in at least one telephone number so that we and our delivery partner are able to reach you in case of occuring questions and in order to agree on a delivery date. Please remember to inform us while you place your order via E-Mail or telephone if your delivery address differs from your invoice address.

What do I have to pay attention on with regard to delivery?

On the order confirmation you do find an indication of the delivery week. Please remember to provide at lest one or better two telephone numbers (land line and mobile number) to give our forwarding agency/delivery partner an opportunity to call you and agree with you on a certain delivery date in the delivery week. This call will be done the latest in the delivery week stated on your order confirmation and invoice when the ordered goods have arrived in a depot/warehouse close to your address. Please do not hesitate to inform us if there are any imprtant changes, such as telephone number.
If you live outside of the UK but in the EU the delivery week is usually the same as stated above. If you live outside of the EU please contact WOODLAND customer.


What are the delivery costs?

Delivery costs to England (mainland UK) are 149 €. This delivery costs do not apply to islands. In this case we would kindly ask you to contact WOODLAND customer service and ask for delivery costs to your address. The delivery is possible to the first lockable door of your home. No matter where you are the WOODLAND team will find the most suitable forwarding agency that is able to deliver quickly and safely. Please contact the customer service to find out about delivery costs to other countries, e.g. USA.

What are the delivery possibilities?

Since the delivery of a WOODLAND bed and accessories contains of a huge package amoung and weight we do always work with the most suitabel and efficent freight agency in order to as safe and fast as possible. We do always aim to deliver all items you have ordered in one go. Of course we will use a different parcel service such as UPS/GLS/DHL if it possible e.g. when you have ordered a smal item which is available. The prize might vary. Please contact WOODLAND customer service.

I live on the 3rd floor. Is the furniture going to be carried up into my flat?

Unfortunately most delivery services do only deliver "to the first door of the house". This means that if you live in an apartment building the first door would be the entrance door of the apartment. The delivery men are not obligated to carry the items up into your floor. Nevertheless our furniture is packed into several individual packages, which are not too heavy for one person to carry.

 

 

Do I have to sign a paper when the delivery arrives?

When your ordered products arrive please check if you notice damage on the delivery package, in which case we can assume that the content is also affected. You do not have to open the packages directly but we would rather ask you to note these damage down on the delivery note of the forwarder, so that the insurance will cover the damage and delivery cost. Also, please check carefully if the number of packages you received and the number of packages (collies) indicated on the delivery note is the SAME.

 

Order


 

Simple and safe children's furniture order from home

order formHere at WOODLAND you can place your order comfortably and without rist because you have the return warranty. Furthermore you profit from all trademark rights of the new Distance Selling Regulations, which ensure a certain level of protection of consumers purchasing items via the internet and mail order trade. You can order our current catalogue or you can use the following PDF-order form and print it out yourself. Of course you can simply use our Onlineshop.

Order by fax

You can simply fill out the order form and fax it to the following number: 0049 2133 248217. On the order form you can list the products you wish to receive or simply write down the quotation number.

Order by post / mail

Of course you could post us the order form. You should just remember to use a stamped envelope and send it to this address:

WOODLAND GmbH
Kielerstr. 11
41540 Dormagen
Germany



Our address is already printed in the field for envepoles with viewing window.

Order by telephone

You could place your order by telephone as long as you send us the order form by fax, post or e-mail at a later date. When you call us please provide the following information:
1. invoice and delivery addresss
2. telephone and mobile number
3. items you wish to have or a quotation number.

Does WOODLAND deliver abroad as well?

Yes we are able to deliver WOODLAND children's furniture worldwide. We are always keen to work with efficient and reliable delivery partners to provide our furniture to customers all over the world, e.g. in Singapore, Moscow, New York or Cape Town. In this case WOODLAND covers the delivery costs up to the German border. If you are interested to find out about the delivery costs to your country please do not hesitate to contact us. Plese rember to privide your complete address and a list of items you are interested in. Do not forget to mention which wood choice you are intersted in and we will try to prepare a quotation as soon as possible keeping the delivery.