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FAQ

 

 

 

 

 

Delivery
Readiness for delivery
What to pay attention on with regard to delivery?
What are the delivery costs?
What are the delivery possibilities?
I live on the third floor. Is the furniture going to be carried up into my flat?
Do I have to sign papers when the delivery arrives?

 

Assemby
Which tools do I need to assemble a WOODLAND bunk bed?
What should I do with the packages?
Is it possible to assemble the bed in mirror-image?
Can I hang a climbing rope at the head or foot of the bed (short side)?

How do I find the construction manuals as quickly as possible within all these packages?

  Order
Simple and safe order from home
Order by fax
Orde by post / mail
Order by telephone
Does WOODLAND delivery abroad as well?
 

Mattresses
Why we do not use an adjustable mattress foundation?
Can I get another mattress size from WOODLAND?
Can I use the mattress which I already own for a WOODLAND bed?
Do I have to pay attention on a maximum overall height of a mattress?

 

Material
Low knot content!
What is the additional profit?
Pine or Beech?
Why we do not use Spruce wood?
What kind of advantages does untreated timber have?

 

Safety
Why is a sloping ladder not suitable for adventure beds?
GS- and Euro-Norm for loft and bunk bed being inadequate?
At which age is a WOODLAND bed suitable for my child?

 

 

 

Delivery


 

Readiness for delivery

Orders placed until 05.11.2017 can be delivered in the calendar week 47 beginning with 20.11.2017 in the UK (mainland) and other EU countries. Orders which are being placed afterwards will be delivered in the calendar week 51 beginning with 18.12.2017.

No matter in which way you place your order - just a few days after receiving your order placement we will send you an order confirmation in post/mail including the indication of delivery date / delivery week, list of items you have ordered, terms of payment and further important details. Additionally you will receive your order confirmation via E-Mail as PDF attachment.

On the order form must fill in at least one telephone number so that we and our delivery partner are able to reach you in case of occuring questions and in order to agree on a delivery date. Please remember to inform us while you place your order via E-Mail or telephone if your delivery address differs from your invoice address.

What do I have to pay attention on with regard to delivery?

On the order confirmation you do find an indication of the delivery week. Please remember to provide at lest one or better two telephone numbers (land line and mobile number) to give our forwarding agency/delivery partner an opportunity to call you and agree with you on a certain delivery date in the delivery week. This call will be done the latest in the delivery week stated on your order confirmation and invoice when the ordered goods have arrived in a depot/warehouse close to your address. Please do not hesitate to inform us if there are any imprtant changes, such as telephone number.
If you live outside of the UK but in the EU the delivery week is usually the same as stated above. If you live outside of the EU please contact WOODLAND customer.


What are the delivery costs?

Delivery costs to England (mainland UK) are 149 €. This delivery costs do not apply to islands. In this case we would kindly ask you to contact WOODLAND customer service and ask for delivery costs to your address. The delivery is possible to the first lockable door of your home. No matter where you are the WOODLAND team will find the most suitable forwarding agency that is able to deliver quickly and safely. Please contact the customer service to find out about delivery costs to other countries, e.g. USA.

What are the delivery possibilities?

Since the delivery of a WOODLAND bed and accessories contains of a huge package amoung and weight we do always work with the most suitabel and efficent freight agency in order to as safe and fast as possible. We do always aim to deliver all items you have ordered in one go. Of course we will use a different parcel service such as UPS/GLS/DHL if it possible e.g. when you have ordered a smal item which is available. The prize might vary. Please contact WOODLAND customer service.

I live on the 3rd floor. Is the furniture going to be carried up into my flat?

Unfortunately most delivery services do only deliver "to the first door of the house". This means that if you live in an apartment building the first door would be the entrance door of the apartment. The delivery men are not obligated to carry the items up into your floor. Nevertheless our furniture is packed into several individual packages, which are not too heavy for one person to carry.

 

 

Do I have to sign a paper when the delivery arrives?

When your ordered products arrive please check if you notice damage on the delivery package, in which case we can assume that the content is also affected. You do not have to open the packages directly but we would rather ask you to note these damage down on the delivery note of the forwarder, so that the insurance will cover the damage and delivery cost. Also, please check carefully if the number of packages you received and the number of packages (collies) indicated on the delivery note is the SAME.

 

Order


 

Simple and safe children's furniture order from home

order formHere at WOODLAND you can place your order comfortably and without rist because you have the return warranty. Furthermore you profit from all trademark rights of the new Distance Selling Regulations, which ensure a certain level of protection of consumers purchasing items via the internet and mail order trade. You can order our current catalogue or you can use the following PDF-order form and print it out yourself. Of course you can simply use our Onlineshop.

Order by fax

You can simply fill out the order form and fax it to the following number: 0049 2133 248217. On the order form you can list the products you wish to receive or simply write down the quotation number.

Order by post / mail

Of course you could post us the order form. You should just remember to use a stamped envelope and send it to this address:

WOODLAND GmbH
Kielerstr. 11
41540 Dormagen
Germany



Our address is already printed in the field for envepoles with viewing window.

Order by telephone

You could place your order by telephone as long as you send us the order form by fax, post or e-mail at a later date. When you call us please provide the following information:
1. invoice and delivery addresss
2. telephone and mobile number
3. items you wish to have or a quotation number.

Does WOODLAND deliver abroad as well?

Yes we are able to deliver WOODLAND children's furniture worldwide. We are always keen to work with efficient and reliable delivery partners to provide our furniture to customers all over the world, e.g. in Singapore, Moscow, New York or Cape Town. In this case WOODLAND covers the delivery costs up to the German border. If you are interested to find out about the delivery costs to your country please do not hesitate to contact us. Plese rember to privide your complete address and a list of items you are interested in. Do not forget to mention which wood choice you are intersted in and we will try to prepare a quotation as soon as possible keeping the delivery cost as low as possible.

Material



Low knot content!

WOODLANDs low knot content solid pine or beech timber (first class quality) does not only appear attractive and valuable but guarantees better stability especially against turning pressure and load e.g. for climbing ropes and hammock seats.

What is the additional profit?

An adventure bed with two sleeping levels consists of approx. 50 metres of beam material e.g. the MONTEREY model. The longest pieces of wood are up to 220cm long and it is therefore easy to understand that the stability of an adventure bed is dependent on the strength of the beams and the resulting size of the contact surfaces connecting them. In the case of the MONTEREY-adventure bed this alone consists of over 160 contact surfaces, which are connected to one another with the flathead metal screws which leads to greater stability.

Pine or Beech?

pine or beechWOODLAND children's furniture are not only available in pine wood but also in first class solid beech wood. Please see the difference of the grain in the picture attached. The beech wood is also more robust and has a hard surface and therefore it is more invulnerable to denting and other mechanical pressure. Compared to pine wood beech wood has smaller wooden cells which makes it easier for maintenance e.g. making it insensitive to liquid. Although the price of beech is slightly more expensive than pine many parents consider beech wood as an ideal material for adventure beds because of its robust structure. Quite often beech furniture is alreadyexisting in children's room and this makes WOODLAND beech adventure bed not only special but also the perfect match.      

Why we do not use spruce wood?

WOODLANDs solid first class pine and beech wood is harder than spruce wood. Fir woods such as spruce wood has a soft surface and therefore it is usually used by a furniture companies which do not place a special emphasis on the quality of furniture but mass selling. You could easily identify spruce wood by doing a "nail test". Spruce wood has a high knot content, which makes it easier to crack or break. Therefore this type of wood is not suitable for adventure beds.         

What kind of advantages does untreated timber have?

Advantage No. 1: Untreated wood is ideal for a healthy living environment: The wood can regulate the amount of moisture in the air and bring it to the optimum level. In particular in the winter months when the air conditioning makes the respiratory tract of your children very dry untreated wood surfaces balance out the humidity like a "sponge". 

Advantage No. 2:  The maintainence advantage: It often occurs that a child accidently draws on the furniture e.g. with pen or crayons. Unwanted graffiti or dirty marks can be easily removed with some cleaning tissue, soaked sponge or a vacuum cleaner. One with wax or oil treated upper surfaces can be much more difficult to clean. Coloured marks could leave more stain in the wood with a treated upper surface (oil or wax).

Advantage No. 3: The cost and time saving is not to be underestimated. An adventure bed (e.g. CALGARY) consists of more than 50 metres of beam material, which in the case of the upper surfaces must be coated on four sides using many operations. This takes many litres of wax and a great deal of time. However for an extra price we are also able to provide this service for you. Natural wax+oil mixture or glaze/varnish with colour e.g. white can be applied for our products. Please contact us for the calculation on the extra charge ans ask for a quotation.

Advantage No. 4:  Untreated wood is easier for childrens hands to grip when climbing and therefore more child friendly.

Assembly



Which tools do I need to assemble a WOODLAND bunk bed
?

For the assembly you need a hammer, a ratchet with size 10 socket and a cross-end screwdriver better yet a cordless screwdriver with changeable head and size 10 attachment.

What should I do with the packages?

If there is a possibility to keep the packaging we advise you to keep it, because you might need it at a later date, e.g. if you are going to move or if you might want to sell the furniture when you don’t need them any more. The cardboard boxes will take only little space if you cut the tape and fold them.

Is it possible to assemble the bed mirror inverted way?

In general all WOODLAND beds can be assembled mirror-image.

Can I hang the climbing rope at the head or foot side (short side of the bed)?

You can exchange the rope-support-beam with the top guardrail at the head or foot of the bed. Please note however that the rope-support-beam will be approx. 25 cm lower than usual.

How do I find the construction manuals as quickly as possible within all these packages?

If one of your ordered products is packed into several packages (e.g. an adventure bed) you will find the construction manuals in the package which has a sticker on it saying "Bauanleitung innenliegend" or “Construction Manuals inside”. Please read the whole assembly instructions before you start assembling the bed and follow the details carefully.

Matratzen


Why do we not use an adjustable mattress foundation?

In general the slatted mattress foundation from Woodland is stable and robust so that it could stand children jumping and playing on the bed. The slatted mattress foundation could hold up to approx. 400 kg.
An adjustment of the head or foot part is not to be recommended with regard to adverture beds. The adjustion of an angle might unsettle your child's ballance especially when they are jumping and playing.

Can I get another mattress size from WOODLAND?

The standard mattress size is 90x200cm. However other mattress dimensions are available: 90x190cm, 100x200cm and 140x200cm. For further information please contact our friendly customer service at 0049 2133 248 219..

Can I use the mattress which I already own for the WOODLAND?

Our mattresses have optimum firmness, comfort, performance and shape retention that are suitable for WOODLAND mattress foundation. Furthermore our mattresses meet Öko Tex Standard 100.

Compare your mattress with ours and ask yourself whether they comply with our requirements. Take into consideration whether the mattress has good ventilation, temperature regulation, removable cover and high sleeping comfort. Mattresses which contain natural fibre are not fully recommendable since these are usually not that flexible enough.

Do I have to pay attention on a maximum overall height of a mattress?

The safety rails attached to a WOODLAND bed are above-average. Therefore you should pay attention that the mattress maximum height (thickness) is between 14 cm and 18 cm. If you wish to use a thicker mattress please do let us know at the time of order so that we could provide you with safety rails that are suitable for other mattress thickness.

 

Safety


 

Why is a sloping ladder not useful with adventure beds?

Sloping ladders without handrails have serious disadvantages: The danger of an accident is higher because the sloping steps with wide step rungs can lead to typical accidents. If children use such steps especially barefooted or with socks on they are liable to slip. This danger is particularly apparent if sloping steps are used backwards without using the hands to hold on to something. The standard vertical ladder from WOODLAND with gripping handles is, in contrast, a much better choice: a child can easily grip onto the round wooden handles of the ladder than flat steps. Also this way they do always use at least three points of contact with their hands and feet when go up or down our ladder. If they do slip on the rungs then they can more easily get a firmer grip.
Furthermore daily climbing strengthens and trains the child's muscles more than the comfortable wide rungs on sloping ladders.

 

GS- und Euro-Norm for loft and bunk beds being totally inadequate?

Typical bunk bed accident occur when child accidently bumps into another child and falls off the bed because the safety rail is too low. WOODLAND therefore uses guard rails that are 70 cm high (more than double the European standard!). The height of the safety rail can be replaced with a shorter fall out protection beams when a child reaches a certain age. In this case there is usually the possibility given with our beds to raise the upper bunk higher. This works well if you take of the upper gueard rails before you raise the upper bunk. This way the upper sleeping level is raised approx. 30 cm higher which gives you more room under the upper sleeping level and for example the opportunity to add a writing desk.

At which age is a WOODLAND bed suitable for my child?

The WOODLAND furniture combination can be adapted for the use of every child at every age.
As the first manufacturer to develop a highly adaptable loft bed, WOODLAND produced the WINNIPEG which is suitable for children in their first year of life. By using different heights of the sleeping levels, the bed can always be adapted to suit the physical and mental capabilities of a child.
However if you don´t want to begin with a WINNIPEG loft bed you can use a LULLEBY during your childs first year of life, the ALABAMA baby frame bed can also be your first option into the furniture system.