Delivery schedule
Orders which are placed before 02.11.2011 can be delivered from 16.11.2011 and we could arrange a day that is most convenient for you. Orders which are placed after the date mentioned above can be delivered from 14.12.2011.
Our delivery
No
matter where you
are
the WOODLAND team
will find the most
suitable
forwarding agency that is able to deliver quickly and safely.
The following section will help you find the answer to the questions you may have about our delivery service.
What do I have to pay attention to?
When you want to place your order or receive an offer you should always make sure that we receive your full and correct address. This is important in order to estimate the additional delivery cost, if the delivery is going outside of Germany. WOODLAND covers the delivery cost up to the German border if the value of your ordered products is more than 500 €. The additional cost depends on the scope and the weight of your delivery, as well as the additional distance to your house. Please make sure that you will be able to stay in the house on the given date of delivery and give us a telephone number that we could reach you. The delivery agency will call you a day before to confirm the date of delivery and approximate time ,quoting AM or PM (only in EU countries).
Is the date of delivery always met?
On your order confirmation (on the upper right hand side) you will find
the date of delivery.
The delivery agency in your country will contact you a few
days before to confirm the date and approximate time. If the delivery should
be postponed due to traffic, accidents or other
problems they will keep
you informed.
I live on the third floor. Is the furniture going to be carried up into my flat?
Unfortunately most delivery services only deliver "to the first door of the house". This means that if you live in an apartment, the first door would be the entrance door of the building. The delivery men are not obligated to carry the items up to your floor. Our furniture is packed in several individual flat boxes so it is not too heavy for one person to carry.
Do I have to sign a paper when the delivery arrives?
When
your order arrives please check if you notice damage on the
delivery boxes. You do not have to open the packages directly but we
ask you to note these damage down on the delivery note of the forwarder,
so that the insurance covers the cost of damaged item and the delivery cost.
Also, please check carefully if the number of boxes you
received and the number of boxes (collies) indicated on the delivery note
is the SAME. If the numbers do not match please note down on the
delivery note.
How do I find the assembly instruction as quickly as possible within all these packages?
If one of your furniture is packed into several boxes (e.g. adventure bed) you will find the assembly instruction in the package which has a sticker "Bauanleitung innenliegend" or “Construction Manuals inside”. Please read the whole assembly instruction before you start assembling the bed and follow the details carefully.
What should I do with the boxes?
If there is a possibility to keep the boxes we advise you to keep them because you might need it at a later date if you are going to move or if you want to sell the furniture when you do not need them any more. The cardboard boxes will take only little space if you cut the tape and fold them.
What should I do if I have further questions?
If you have further questions our customer service is available from Monday Monday to Friday from 9.00-13.00 on 0049 2133 248 219.
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