Announcement of delivery
Orders which are placed before
12.04.2010
can be delivered in the
17th
calendar week
(26.04. - 30.04.2010)
at the day that is most convenient for you.
Our delivery
No
matter where you would like to receive your order the WOODLAND team always
consults the most adequate forwarding agency that is able to deliver quickly
and securely even overseas.
The following sections will help to clear the frequent asked questions on the topic delivery service.
What do I have to pay attention on?
When you want to place your order or receive an offer you should always make sure that we receive your full and correct address. This is important in order to estimate the additional delivery costs, if the delivery is going beyond the German boarder. WOODLAND covers the delivery costs up to the German boarder if the value of your ordered products is more than 500 €. Of course the additional costs depend on the scope and the weight of your delivery, as well as the additional distance to your house. If you are living overseas we should also distinguish that there might be a possibility to receive your order via air- or shipping freight. The airfreight is usually faster but also more expensive. Please do also make sure that you will be able to stay in the house on the given date of delivery and that we receive a telephone number you will be available on. It is sometimes difficult to confirm a certain hour of your delivery when it is to go abroad, but we always ask our delivery agency to give you a call in advance. If the given date of delivery is not convenient for you, please let us know as soon as possible and we will do our best to postpone it onto a date that suits you the best.
Is the date of delivery always met?
On
your order confirmation (on the upper right hand side) you will find the
earliest possible date of delivery.
It happens seldom that we are not able to meet the given
date of delivery and the WOODLAND team is usually not responsible if the
dates given in good faith for the delivery of goods are not met by the
delivery service abroad (e.g. due to traffic, accidents or other seldom
problems). If the date of delivery has to be
postponed
we will keep you
informed as promptly as possible.
I live on the third floor. Is the furniture going to be carried up into my flat?
Unfortunately most delivery services do only deliver "to the first door of the house" you live in. This means that if you live in an apartment building the first door would be the entrance door of the house. The delivery men are not obligated to carry the items up into your floor. Nevertheless our furniture is packed into several individual packages, which are not too heavy for one person.
Do I have to sign a paper when the delivery arrives?
When
your ordered products arrive please check if you notice damage on the
delivery package, in which case we can assume that the content is also
affected. You do not have to open the packages directly but we would rather
ask you to note these damage down on the delivery note of the forwarder,
so that the insurance will cover the damage and delivery cost.
Also, please check carefully if the number of packages you
received and the number of packages (collies) indicated on the delivery note
is the SAME.
How do I find the construction manuals as quickly as possible within all these packages?
If one of your ordered products is packed into several packages (e.g. an adventure bed) you will find the construction manuals in the package which has a sticker on it saying "Bauanleitung innenliegend" or “Construction Manuals inside”. Please read the whole assembly instructions before you start assembling the bed and follow the details carefully.
What should I do with the packages?
If there is a possibility to keep the packaging we advise you to keep it, because you might need it at a later date, e.g. if you are going to move or if you might want to sell the furniture when you don’t need them any more. The cardboard boxes will take only little space if you cut the tape and fold them.
What should I do if I have further questions?
If you have further questions our customer service is at your disposal and available on Monday, Wednesday and Thursday from 9.00-13.00 o’clock and from 15.00-18.00 o’clock on the telephone number 0049 2133 248 219.
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