Terms and Conditions of Business

Our service:

If the order is over EUR 500 we will deliver the goods up to the German border free of charge. We will find the most appropriate and cost-effective means of delivery to locations outside Germany and inform you in advance. We would be happy to advise you of delivery costs for all orders and suggest a delivery date upon request. Delivery charges are calculated on the basis of the weight and size of your order and the location of the delivery address. If the delivery is postponed for any reason, we will contact you immediately to arrange an alternative delivery date. For further information, please call +49 2133 248 219.

How to order:

Should you be interested in placing an order, please send us the WOODLAND purchase order sheet by post or fax. You may pre-order by telephone or e-mail, but make sure you send us the original purchase order by post or fax two weeks before the delivery date at the latest. Unfortunately we are not able to dispatch your order until we receive the order form. Please indicate your quotation number and other requests on the order form. If you wish to change your order, please send us a revised order form approximately two weeks before the delivery date.

Delivery:

Payment:

We accept 14 days advance payment by bank transfer with 2% discount (this excludes special and set offers as well as special finishes). We also accept personal cheques, which requires five working days for cheques to clear, therefore, we ask you to send the cheques three weeks before the delivery date.

Return warranty:

If you are unsatisfied with the product for any reasons, you have the right to return it within 14 days of receipt. Should you decide to do so, simply send us a return claim in writing within this period. Items should be then be returned in their original packaging and original condition within the next eight days. You will receive a full refund except for the delivery cost. You will be responsible to send back the product with your own cost. Please note that we cannot accept the return of custom-made products.

Complaints:

Naturally you have the right to complain if your items arrive faulty or damaged. WOODLANDs friendly customer service team will endeavour to solve your problem as quickly as possible. Items can be exchanged free of charge if you inform WOODLAND within 14 days of receipt (see section above). The buyer is responsible for keeping the items in their original packaging. WOODLAND reserves the right to repair the respective item. Under no circumstances shall WOODLAND be responsible for damages caused by misuse of the item.

Stocks service:

We would be happy to keep your order in stock for a maximum of six months upon receipt of advance payment.

Assembly service:

It is easy to assemble WOODLAND adventure beds using our practical self-assembly instructions. But if you prefer, we would be happy to organise a home assembly service in your area. We will provide you with a reasonable quote. For customers living within a 100km radius of D|sseldorf, we could put you in touch with our own assembly service.

Contract partner:

WOODLAND Vertriebs GmbH, Kieler Strasse 11, D-41540 Dormagen / GERMANY, Tel +49 2133 248 219, Fax +49 2133 248 217, e-mail info@woodland.eu, Internet: www.woodland-bunkbeds.com

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